Privacy Policy

Updated: August 17, 2018

Auction & Event Solutions (AES) is a service and technology company that provides trained service professionals, state-of-the-art technology solutions and a world class experience for charity fundraising events. AES works on behalf of our non-profit clients to provide check in services, credit card processing, mobile and paper bidding services and technologies, check out and post event analysis for fundraising events hosted by our non-profit clients. AES is not a representative or affiliate of our non-profit clients. This Privacy Policy applies only to the information collected by AES on behalf of our non-profit clients. This Privacy Policy governs the bidding services regardless of how you access them.

This Privacy Policy describes:

  1. The information we collect and how we collect it
  2. What we do with the information we collect
  3. How we share and disclose user information with third parties
  4. How we protect information
  5. How to contact us
  6. No rights of third parties
  7. Changes to this Privacy Policy

1. The information we collect and how we collect it. AES will collect information from you as part of your event registration or your online self-registration to participate in the auctions hosted by our non-profit client. Information that may be collected:

  • Home Phone number
  • Mobile Phone number (for SMS Texting)
  • Mailing address
  • Email address
  • First and Last name
  • Credit or Debit Card (encrypted or masked cardholder data only)

1.1 Automatically-collected information.

1.1.1 Device/usage information. We may automatically collect minimal information about the computer or devices (including mobile devices) you use to access the Bidding Services. For example, we may compare your personal device’s bidding activity to AES owned bidding devices to provide our non-profit clients with statistics about the use of smart phone and remote bidding as it relates to their fundraising event.

1.1.2 Cookies and other electronic technologies When you use the Bidding Services, we use session cookies to keep you logged into the auction on your personal device. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to utilize the AES mobile bidding system from your personal device. For information about how to manage and opt out from cookies, please visit our Cookie Policy.

1.2 Information from third parties AES is provided information about event attendees for the purposes of running registration and event management services on behalf of the non-profit client and supporting bidding services on behalf of the non-profit client. This is the only third party that AES communicates with to obtain your information.


2. What we do with the information we collect. We use the information that we collect for the following purposes:

  • To provide our non-profit client with means to communicate with you via email and/or SMS text message.
  • To register guests for the event or auction and allow guests access to the event.
  • To allow guests to utilize our mobile or paper bidding services.
  • To provide a bidder identification number to be used for bidding and purchase activity related to the non-profit event.
  • To share with the non-profit client after the event is over at which time, the non-profit client may use the information to follow up on purchases, send thank you and tax letters as well as solicit for other events, happenings or anything related to the non-profit client that they wish to inform you of.
  • To check out or “cashier” guests for their purchases and donations made via AES’s bidding services.

3. How we share user information with vendors. Occasionally, we enter into contracts with carefully selected third party vendors so that they can assist us in servicing you and our non-profit clients alike (for example, providing technology for us to send you SMS text notifications regarding an event you are attending).

All credit card transactions are processed via iATS Payments, a Level 1 PCI compliant processor.  https://home.iatspayments.com/  Whenever you amke a credit card payment with AES, your encrypted data is submitted directly to iATS payments via secure webforms and webservices.  AES does not have any visibility to, or ability to store your personal credit card information, other than masked card numbers, expiration dates, and cardholder name.


4. How we protect information.

4.1 Security. The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over SMS or email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.  All financial account information, such as credit card numbers, are protected in transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

4.2 Children.  Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.

4.3 Data Transfer. In order for us to provide the Services to you, your personal information will be transferred to, and stored at/processed in the United States. Your personal data is also processed by staff operating outside the US, such as Canada and Argentina, who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.


5. How to contact us. If you have any questions, comments, or concerns regarding our Privacy Policy or practices, please send an email to privacy@aesauctions.com.


6. No rights of third parties. This Privacy Policy does not create rights enforceable by third parties.


7. Changes to this Privacy Policy. AES reserves the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Bidding Services following the posting of changes to this Privacy Policy will mean you accept those changes.

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